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? Are You UPSet ?Recently I called a call center in Texas that bought a solid Ferrups 18KVA UPS from us about 4 years ago in order to inquire about the fitness of the batteries, which should now be due for replacement. My original contact was replaced by another boss, but I was quickly connected to her amidst her busy day. She was curt in responding to my real concern. She stated, "We don't need a UPS anymore: we have a generator." Stumbling over my initial shock, I stammered out, "But you gotta have a UPS to handle the transition or you will drop your load ..." No answer. Then "We have a generator. Thank you, have a nice day."I am still amazed by the blatant ignorance of many IT and maintenance managers and electricians with which we deal. I don't mean ignorance defined as stupid, rather I refer to the root word "ignore." Most of these folks are highly intelligent and know the value of professional advice, but seem to have a disconnect regarding the actual operation and need for the UPS battery backup. I recall a few other shocking cases of unschooled practice: |
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