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Refurbished UPS Warranty Policy WORWETZ E SYSTEMS, INC. offers a One Year limited replacement only warranty on all refurbished products sold from date of Invoice. WORWETZ E SYSTEMS, INC. offers a One Year limited replacement only warranty on all brand new battery kit products sold from date of Invoice. All products to be found defective by a Worwetz E Systems Technician within warranty period will be replaced by WORWETZ E SYSTEMS, Inc.. Customers must obtain a Return Merchandise Authorization (RMA) number before shipping your product back to WORWETZ E SYSTEMS, INC. Products being returned for replacement will not be accepted without a valid RMA number. This limited warranty does not cover product against cosmetic imperfections or damage due to (1) acts of God, accident, misuse, abuse, negligence or modifications of this product; (2) improper operation or maintenance of this product; (3) connection to improper voltage supply; or (4) attempted repair by any party. All NON-DEFECTIVE returns or incorrectly ordered products requesting credit are subject to RMA approval at the sole discretion of WORWETZ E SYSTEMS and subject to a 20% percent restocking fee of total invoiced amount. For faster service, please have the following information on hand when calling WORWETZ E SYSTEMS, Inc. customer services: customer name, invoice number, serial number(s). Shipping charges on items to be returned are the customer's responsibility; WORWETZ E SYSTEMS, INC. will pay for shipping on replacement item(s). If you receive damaged merchandise, it is best to REFUSE it back to the carrier attempting delivery. If you accept the package make sure it is noted on the carrier's delivery record in order for WORWETZ E SYSTEMS, INC. to file a damage claim. Save the merchandise AND the original box and packing it arrived in, notify WORWETZ E SYSTEMS, INC. immediately to arrange for a carrier inspection and a pick up of damaged merchandise. If you do not notify WORWETZ E SYSTEMS, INC. of damaged goods within the first 15 days of arrival, our regular warranty policy will override any claim of damage. Contact Customer Service at 904-298-0201 to arrange for carrier inspection and a pick up of damaged merchandise. o Items determined to be DEFECTIVE must be returned directly to WORWETZ E SYSTEMS, INC. within 30 days from RMA issuance date, to WORWETZ E SYSTEMS, INC.'s for replacement or credit at the discretion of Worwetz E Systems. In instances where WORWETZ E SYSTEMS cannot supply the equivalent replacement product purchased because of product availability, we will offer comparable alternative or credit refund upon receipt RMA product. |
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